Contact the Washington DC VA Medical Center
Veterans Crisis Line
Confidential Help is available for Veterans and their family members. If you or a Veteran you know is in a crisis situation, call 1-800-273-8255 (press 1). Also, a confidential online chat is also available, text to 838255 or click the Veterans Crisis Line button on the main page of our website.
Eligibility and Enrollment
Veterans seeking medical care at the Washington DC VA Medical Center must first enroll. If you have never used the services of a VA medical facility or it has been more than six months since you visited the Washington DC VA Medical Center, please report to the Eligibility Office, conveniently located right in the atrium. Learn more about eligibility.
Patient Service Center
The Patient Service Center is your one-stop shop to call to schedule or change your medical appointment. The Patient Service Center is open Monday to Friday from 7 a.m. to 11 p.m. and Saturdays from 9 a.m. to 5 p.m. Phone 1-877-328-2621 (1-877-DCVAMC1) or locally: 202-745-8577.
Patient Advocate Office
If you have a compliment or concern which you think needs resolution, please contact the Patient Advocate Office, 202-745-8588.
Medical Advice Line
For 24 hour a day/seven days a week access to expert medical advice, phone: 202-745-8247.
Hawk Eye Customer Service
If you have a customer service issue you would like to have addressed, please visit the Hawk Eye web page.
Phone News Media
If you are a member of the media and wish to submit a query, please contact the Public Affair Office, 202-745-4037.
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance. If you have any questions about your co-pay balance, please contact our Billing Office at (202) 745-8000 ext. 5213 or 5214. Learn more about billing and insurance.
Transition Assistance for Returning Veterans (OEF/OIF/OND)
DCVAMC is available to provide Veterans returning from Iraq or Afghanistan with comprehensive transition assistance. If you are a returning combat Veteran, call 1-877-643-6331 (1-877-OIFOEF1).
Former POW Advocate
DCVAMC has a Former POW Advocate, Linda Allen, ready to assist Veterans who were Prisoners of War. Phone 202-745-8000, ext. 7572.
Women's Health Clinic
DCVAMC provides comprehensive women's health care. Call 202-745-8000,ext. 8582 for more information. A full-time Women Veterans Program Manager is available to assist women Veterans seeking medical care and VA benefits. Contact L. Gale Bell, RN Women Veterans Program Manager, 202-745-8582.
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients. Learn more about release of information.
Visiting Hours/Policies
Visitation hours are 24 hours a day, seven days a week. Children under 14 years of age must be supervised by an adult other than the patient.
If you wish to send a card or flowers to a hospitalized Veteran, please send to:
Patient Name and room number
Washington DC VA Medical Center
50 Irving St. NW
Washington, DC 20422
