Keeping an Eye On Excellence
Hawk Eye Team Members: Left to right: Charles VanGoins, Carlito Keith, Christian Coles, David Bell, Mike Bressler and Christopher Glascoe.
The Hawk Eye Team ensures Veterans and their family members have a positive experience during their encounters (in-person or via telephone) with Washington DC VA Medical Center (DCVAMC) staff members. Our goal is to have everyone who walks through our doors experience a welcoming, caring, nurturing, and professional environment.
In line with that goal is our Hawk Eye Team. Every two months, staff members are chosen from throughout the Medical Center, to positively affect change. They are mobile and visible throughout the Medical Center in their blue blazers or vests observing how staff members interact with Veterans, visitors and co-workers. Daily Hawk Eye reports are submitted to Medical Center Executive Leadership to measure the progress of improved customer service.
The Hawk Eye team also operates the "Hawk Eye Hotline". If you have customer service feedback for the Medical Center Director, you can pick up any telephone in the Medical Center and dial extension 5-7474 to leave a message on the Hawk Eye Customer Service Hotline. There are also orange telephones located in the main atrium and in the cafeteria which allow direct access to the Hawk Eye Customer Service Hotline. If you would like to reach the hotline from your cell phone or an external line, dial 202-745-8000, ext. 5-7474.
