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Washington DC VA Medical Center

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Contact the Washington DC VA Medical Center

Washington DC VA Medical Center offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services.

Veterans Crisis Line

Confidential Help is available for Veterans and their family members. If you or a Veteran you know is in a crisis situation, call 1-800-273-8255 (press 1). Also, a confidential online chat is also available, text to 838255 or click the Veterans Crisis Line button on the main page of our website.

Eligibility and Enrollment

Veterans seeking medical care at the Washington DC VA Medical Center must first enroll. If you have never used the services of a VA medical facility or it has been more than six months since you visited the Washington DC VA Medical Center, please report to the Eligibility Office, conveniently located right in the atrium. Learn more about eligibility.

Patient Service Center (Appt. management)

The Patient Service Center is your one-stop shop to call to schedule or change your medical appointment. The Patient Service Center is open Monday to Friday from 7 a.m. to 11 p.m. and Saturdays from 9 a.m. to 5 p.m. Phone 202-745-8000 option 2.

Patient Advocate Office

If you have a compliment or concern which you think needs resolution, please contact the Patient Advocate Office, 202-745-8588.

Medical Advice Line - 24 hours

For 24 hour a day/seven days a week access to expert medical advice, phone: 202-745-8000 option 3.

Eagle Eye Customer Service

If you have a customer service issue you would like to have addressed, please visit the Eagle Eye web page.

Phone News Media

If you are a member of the media and wish to submit a query, please contact the Public Affair Office, 202-745-4037.

Billing and Insurance

You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance. If you have any questions about your co-pay balance, please contact our Billing Office at (202) 745-8000, option 6, #1. For Non-VA Bills and Claims, call (202) 745-8000, option 6, #2. For billing concerns about the VA’s “Choice Program”, call (202) 745-8000, ext. 58193. Learn more about billing and insurance.

Transition Assistance for Returning Veterans (OEF/OIF/OND)

The medical center’s Transition and Care Management team is available to provide Veterans returning from Iraq or Afghanistan and other combat theaters, as well as post-9/11 Veterans, with comprehensive transition assistance. If you are a returning combat Veteran, call 202-745-8000, ext. 55557 or ext. 55560. Transition and Care Management Center

Former POW Advocate

DCVAMC has a Former POW Advocate, Linda Allen, ready to assist Veterans who were Prisoners of War. Phone 202-745-8000, ext. 7572.

Women's Health Clinic

DCVAMC provides comprehensive women's health care. Call 202-745-8000,ext. 8582 for more information. A full-time Women Veterans Program Manager is available to assist women Veterans seeking medical care and VA benefits. Contact L. Gale Bell, RN Women Veterans Program Manager, 202-745-8582.

Release of Information

The Release of Information Office processes requests for medical records and assists providers with completing forms for patients. Learn more about release of information.

Visiting Hours/Policies

Visitation hours are 24 hours a day, seven days a week. Children under 14 years of age must be supervised by an adult other than the patient.

If you wish to send a card or flowers to a hospitalized Veteran, please send to:
Patient Name and room number
Washington DC VA Medical Center
50 Irving St. NW
Washington, DC 20422