Current Operating Status - Washington DC VA Medical Center
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Washington DC VA Medical Center

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Current Operating Status

Situation Update

As of Thursday, September 10, 2020 1:15 PM EDT

DC-Area Veterans If you have symptoms of fever, cough, and shortness of breath, call 202-745-8000, option 3, before visiting us. The DC VA Medical Center is currently using a phased framework to resume services which were put on hold due to the coronavirus.

Moving Forward Together: Safe Care Is Our Mission
We are moving forward together to resume services in phases as the safety of Veterans and staff remains a top priority. Phase 1 includes offering face-to-face appointments at 25% of our pre-COVID-19 volume, as long as appropriate physical distancing can be maintained within the clinic areas. Face-to-face appointments and procedures will be prioritized based on Veterans with the greatest need. Providers are contacting Veterans directly to schedule in-person appointments.

Veterans who feel they need a face-to-face appointment may contact their VA provider via secure messaging or the Nurse Advice Line, 202-745-8000, option 3. Telephone and virtual appointments continue to be readily available by contacting the Call Center, 202-745-8000, option 2. If you’re interested in receiving care through VA Video Connect, speak with your VA care team first to see if it is right for you. For more information about VA Video Connect, visit: https://mobile.va.gov/app/va-video-connect

DC VAMC Access
Reminder: To minimize risk for Veterans and staff, everyone who enters the DC VAMC campus will be pre-screened for COVID-19. This may lengthen entry times, so please plan accordingly.However to adhere to physical distancing guidelines. Please remain in your car and avoid checking in for your appointment more than 15 minutes prior.

100% COVID-19 Screening
All who enter the DC VA Medical Center are screened for COVID-19 symptoms. To speed up the process, use the COVID-19 Fast Pass pre-screening tool from your smart phone. Fast Pass is easily accessed by texting the word "Screen" to 53079, by visiting the website: www.va.gov/covid19screen or scanning the QR code located here:  https://www.washingtondc.va.gov/news/Moving_Forward_Together.asp and answering the COVID-19 screening questions. Then, just show your “OK to Proceed” screen to the employee at the entrance. 

If you have symptoms of fever, cough and shortness of breath, call 202-745-8000, option 3, before visiting the medical center. More Details

Main Atrium Entrance
The Washington DC Veterans Affairs Medical Center’s main Atrium entrance is closed on Sundays and Holidays. Veterans may use the Emergency Department Entrance. Accessible: Monday – Saturday, 5:00 a.m. – 8:00 p.m.

Building 6 Entrance
The Building 6 entrance is available for Veterans who require life-saving dialysis.

Universal Masking Policy
To help prevent the spread of COVID-19, Veterans and visitors are required to wear a mask or cloth face covering when visiting the medical center or one of its community clinics. All entering or visiting VA facilities must also complete COVID-19 screening and practice physical distancing. If you don’t have a mask, one will be provided for you. For more information about masking, please visit:  https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html

Mental Health Awareness Coronavirus can spread not only illness, but stress and anxiety, too.  If you feel you are in crisis, please contact the Veterans Crisis Line, 1-800-273-8255, press 1. The VCL is available 24/7 by phone, chat or text.

Mental Health Service is offering follow-up appointments through virtual communications technologies like VA Video Connect and telephone visits. Please speak with your Mental Health provider about available options. For Veterans who normally visit the main medical center for mental health care, phone 202-745-8156, and for CBOC patients, phone 202-745-4332, then select the appropriate CBOC at the prompt.

Fisher House Accommodations
In an effort to provide care and support for the VA community during the COVID-19 pandemic, Fisher House availability may be impacted by visitor restrictions. For up-to-date information on the status of the Washington DC VA Fisher House, please call, 202-745-2482.

Inpatient Visiting Hours Suspended
For the safety of Veterans and staff members, visiting hours for inpatients have been suspended until further notice. Exceptions may be made for loved ones of patients on hospice or palliative care or deemed “bedside essential”.  Please call the patient’s Nurse Manager for more information.

Valet Parking Temporarily Suspended
Valet parking is temporarily suspended. Self-parking is available for all Veterans; shuttle service is available to and from the Patient and Visitor Parking Garage and the Parking Lots.

Medical Center Outreach Events Postponed
In an abundance of caution, all medical center outreach events planned for the Atrium and the Freedom Auditorium have been postponed.

To get answers to questions you have about coronavirus and how VA is responding, visit: Coronavirus FAQs page or read VA's public health response.

If you have symptoms of fever, cough, and shortness of breath, call your VA medical center before going to a clinic, urgent care center, or emergency room. Calling first helps us protect you, medical staff, and other patients.

For the latest information about coronavirus, visit the Centers for Disease Control (CDC).

DC VAMC Employee Guidance All medical center staff should play a proactive role in preventing the spread of illness by getting an annual flu shot, staying home when sick, and following standard precautions.

Employee Screening Criteria:

(1) Employees who have traveled to/from areas with a high infection rate with COVID-19;

(2) Those who have had known contact with a COVID-19 patient;

(3) Employees who have traveled to/from areas with a high infection rate AND have respiratory symptoms (fever, cough, shortness of breath).

Any employee who meets the above criteria should stay home from work and contact their supervisor, Occupational Health, 202-745-8254, and their personal health care provider.

 

Facility Status

Parent Facility
Washington DC VA Medical Center Normal Hours
Community Based Outpatient Clinics
Ft. Belvoir, Virginia Limited Services
The Clinic is open for telehealth, phone appointments and limited face-to-face appointments at this time. Phone 202-745-8000, option 2 to make a routine appointment.
Charlotte Hall, Maryland Limited Services
The Clinic is open for telehealth, phone appointments and limited face-to-face appointments at this time. Phone 202-745-8000, option 2 to make a routine appointment.
Southeast, District of Columbia Limited Services
The Clinic is open for telehealth, phone appointments and limited face-to-face appointments at this time. Phone 202-745-8000, option 2 to make a routine appointment.
Southern Prince George's County Limited Services
The Clinic is open for telehealth, phone appointments and limited face-to-face appointments at this time. Phone 202-745-8000, option 2 to make a routine appointment.
Community Resource and Referral Center Closed
Our Community Resource and Referral Center is temporarily closed. To reach a CRRC team member, please phone 202-745-3012.
Lexington Park Limited Services
The Clinic is open for telehealth, phone appointments and limited face-to-face appointments at this time. Phone 202-745-8000, option 2 to make a routine appointment.
Montgomery County Limited Services
The Clinic is open for telehealth, phone appointments and limited face-to-face appointments at this time. Phone 202-745-8000, option 2 to make a routine appointment.

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 202-745-8577 or
    1-877-DCVAMC1
  • Change Your Appointment: 202-745-8577 or
    1-888-553-0242
  • Media Inquiries: 202-745-4037
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: 202-745-4046 or
    1-888-553-0242
  • Staff Locator: Not Available
  • Telephone Care: 202-745-8247 or
    202-745-8577