Washington DC VA Medical Center
Health Care Heroes
Caring for the most critical and vulnerable patients is never an easy task, especially in the middle of a pandemic. Yet, the 4C Inpatient Care Team has managed to stay strong, resilient, positive and supportive of each other during these past challenging months.
According to 4C's Nurse Manager, Fazalit Ali, the team's success is no accident. "I think part of our team's success is the result of open communication, recognizing one another's wins and having true respect for each other," said Ali.
She explains that communication is key during these times and helps create a culture of safety and camaraderie. "When one of us has a roadblock, we pull together as a team and support each other. We know we can speak up about anything and that's very important."
It's a combination of little things that make a team strong and resilient. "When one of us has an accomplishment, no matter how small or large, we try to take the time to recognize it and celebrate." It may seem like a luxury these days, but whenever possible, the team tries to come together for order-in lunch and just enjoy each other's company.
"Of course, the Veteran is our priority, but it's very important to take care of ourselves and each other during times like this," said Ali.
The Medical Center is now moving forward in a phased approach to resume some of the services it put on hold during the pandemic. It is also embarking on a journey to become a High Reliability Organization (HRO). The HRO journey is a long-term commitment to Veterans and staff members to continuously improve and drive to zero harm. It draws on lessons learned from other industries, and other health systems, but also on lessons learned locally from successful teams like the 4C Inpatient Team. We offer a salute to service to the multidisciplinary 4C Inpatient Team!