Health Care Heroes: Emergency Department Team - Washington DC VA Medical Center
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Washington DC VA Medical Center

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Health Care Heroes: Emergency Department Team

Health Care Heroes graphic illustration featuring the DC VA Medical Center’s Emergency Department Team

Health Care Heroes graphic illustration featuring the DC VA Medical Center’s Emergency Department Team

Thursday, July 30, 2020
In an unpredictable environment, 24/7 operations, 365 days a year, the Washington DC Veterans Affairs Medical Center's Emergency Department is ready to provide safe, quality care to Veterans in the DC-area.

According to Emergency Department Chief, Dr. Philip Seton, the team has distinguished itself during the pandemic with professionalism, compassion and drive to assure that Veterans receive the best care when they present to the ED. “Our team is a resilient team, determined to give their best treating our nation’s Veterans,” said Dr. Seton.

Emergency Department team members are no strangers to working in a high traffic, high volume work environment with numerous interruptions. On average, the team sees 80-90 patients a day in the ED.

The ability to multi-task and make quick decisions and to work as a cohesive team takes constant planning, preparing and reviewing and refining its processes.

Dr. Seton explains that communications plays a key role in patient outcomes. Communicating with other team members, other departments, leadership, and other community medical centers is a critical component of 80-90 day. “Our team is results driven and our daily huddles where everyone has a voice in our daily activities are important aspects to our team’s success,” said Dr. Seton.

At the very center is the Veteran. “The Veteran is the glue that keeps the team together.”

The medical center is embarking on a long-term journey to become a High Reliability Organization (HRO) led by successful teams like the ED Team. The HRO concept is built upon three pillars: Leadership Commitment, Culture of Safety and Continuous Process Improvement. The ED team is executing the pillars and has made a commitment to Veterans and staff members to continuously improve and drive to zero harm.

The DC VA Medical Center team is “Moving Forward Together, Safe Care Is Our Mission” and our continuing commitment to every Veteran every time.


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