Moving Forward Together: Safe Care Is Our Mission - Washington DC VA Medical Center
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Washington DC VA Medical Center

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Moving Forward Together: Safe Care Is Our Mission

As of July 6, 2020, the Washington DC Veterans Affairs Medical Center (DC VAMC) began Phase 1 of its Moving Forward Together phased framework to resume services which were put on hold in March due to the coronavirus. The phased framework and guidance to move forward is based on local, state and federal guidelines, and includes: masking of all staff, Veterans and visitors; 100% COVID-19 screening of all who enter VA facilities; adhering to physical distancing and capacity limitations; and environmental cleaning recommendations as outlined by the Centers for Disease Control and Prevention (CDC).

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COVID-19 Fast Pass Pre-Screen

"Fast Pass" is easily accessed from your smartphone by texting the word "Screen" to 53079, or visiting the website: www.va.gov/covid19screen or scanning the QR code above and answering the COVID-19 screening questions. Then just show your "OK to Proceed" screen to the employee at the entrance.

physical distancing, masking and screening graphic

Phase 1: What to Expect

  • Safe, quality care with strict adherence to CDC, federal, state and local guidance.
  • Veterans with respiratory symptoms, fever, cough or shortness of breath, call the 24/7 Nurse Advice Line, 202-745-8000, option 3.
  • Face-to-face appointments are available to Veterans with the greatest need. Providers and their staff members are contacting those Veterans to schedule appointments.
  • Feel you need a face-to-face appointment, contact your VA provider via secure messaging or the Nurse Advice Line, 202-745-8000, option 3.
  • Telephone and virtual appointment are continuing; for more information contact the Call Center, 202-745-8000, option 2.
  • Community Clinics are operating by appointment only.
  • Plan to attend appointments solely. At this time visitation is restricted.
  • Veterans Canteen Service is only offering “grab and go” items, no sit-down dining.
  • Veterans scheduled for surgical procedures will receive COVID-19 testing no less than 24 hours prior to the procedure.
  • Valet Parking is temporarily suspended. Shuttle service to and from the Patient and Visitor Parking Garage and surrounding Lots is available.

Outpatient Pharmacy & Medication

Graphic illustration with pharmacist. Expedite your refills and eliminate wait times by having your prescriptions delivered using mail order, phone order or online ordering.

Safe measures are also available for your medication refills. Expedite your refills by having your prescriptions delivered to your home using the following methods:

  • Mail order: Using the reorder slip included with your prescription;
  • Phone order: Call 202-745-4046 for the automated refill line; or
  • Online order through www.MyHealtheVet.va.gov

To speak with a pharmacy representative, phone 202-745-8235, option 2.

Telehealth: Safe Care from Home

You have the option to receive safe, quality care from the comfort of your home. VA Video Connect allows Veterans and their caregivers to quickly and easily meet with VA health care providers through live video on any computer, tablet, or mobile device with an internet connection. First-time users will need to discuss VA Video Connect with their provider to see if this option is right for them. To accomplish this, Veterans can send a message to their provider via a secure message on My HealtheVet by visiting myhealth.va.gov or call 202-745-8000, option 2. To learn more about VA Video Connect visit: mobile.va.gov/app/va-video-connect.

Telehealth: Safe Care from Home

Help Coping with COVID-19

Coronavirus can spread not only illness, but stress and anxiety, too. If you feel you are in crisis, please contact the Veterans Crisis Line, 1-800-273-8255, press 1. The VCL is available 24/7 by phone, chat or text.

Mental Health Service is offering follow-up appointments through virtual communications technologies like VA Video Connect and telephone visits. Please speak with your Mental Health provider about available options. For Veterans who normally visit the main medical center for mental health care, phone 202-745-8156, and for CBOC patients, phone 202-745-4332, then select the appropriate CBOC at the prompt.

COVID-19 Fast Pass Pre-Screen

"Fast Pass" is easily accessed from your smartphone by texting the word "Screen" to 53079, or visiting the website: www.va.gov/covid19screen or scanning the QR code and answering the COVID-19 screening questions. Then just show your “OK to Proceed” screen to the employee at the entrance.