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Washington DC VA Medical Center

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Customer Service


Our Veteran Experience and Advocacy program seeks to provide the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, concerns, issues, or special needs. If you, or a Veteran you care for, have not been able to resolve important issues related to VA health care through other means of communication, please contact one of our highly-skilled Veteran Experience Specialist listed below who will be eager to help you with your concern in a timely manner.

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Charles Jarrett

Veteran Experience Specialist
202-745-8000 x55603

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Jonathan T Wilson

Patient Representative Supervisor
202-745-8000 x54173

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Karen Taylor

Veteran Experience Specialist
202-745-8000 x55767

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Stephanie McCaskill

Veteran Experience Specialist
(202) 745-8000 x52381

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Tanisha L Arrington

Veteran Experience Specialist
202-745-8000 x52386

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Todd Johnson

Chief, Office of the Patient Experience & Advocacy
202-745-8000 x55927

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

For a listing of additional contacts, please visit our phone directory.

Eagle Eye Program

Hawk Eye logo The Eagle Eye Program is a rapid-cycle improvement team initiated to ensure that this VA Medical Center provides exceptional customer service.

Eagle Eye Team members are highly motivated employees who affect positive change and are empowered to ensure a Veteran-centered culture of service. Team members are mobile and visible throughout the Medical Center observing how staff members interact with Veterans, visitors and co-workers.

Eagle Eye Hotline - We want your customer service feedback!

If you have customer service feedback for the Medical Center Director, and you are inside the Medical Center, you can pick up any telephone and dial extension 57474 to leave a message. There are also orange telephones located throughout the medical center that allow direct access to the hotline. If you would like to reach the hotline from your cell phone or an external line, dial 202-745-8000, ext. 57474.