Returning Service Members - Washington DC VA Medical Center
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Washington DC VA Medical Center

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Returning Service Members

The Washington, DC VA Medical Center is committed to our troops who served in Operation Enduring Freedom, Operation Iraqi Freedom, Operation New Dawn, and other combat theaters, as well as post-9/11 Veterans. We are devoted to ensuring that they have the health care and benefits they need.

The Transition & Care Management (TCM) Program was formerly known as the Operation Enduring Freedom, Operation Iraqi Freedom, Operation New Dawn Care Management Program. The TCM Program provides services to Veterans returning from Iraq, Afghanistan, and many other “hostile fire” areas from 11/11/1998 to current, as well as to Post 9/11 era Veterans.


Sandra Milivojevic TCM Case Manager
Sandra Milivojevic
TCM Lead Coordinator

Marcus Adolphus TCM Case Manager
Marcus Adolphus
TCM Case Manager

Transition and Care Management Program Team Roles

Transition & Care Management Program Manager

The program manager's role is to ensure that your coordination of care and services are met in the most effective manner. Our team will also assist you with VA benefits, claims issues, and support you through this process. Our Care Management team is here for you and will provide you with hands-on care management services and transition patient advocacy as needed to help ease your transition from active duty to Veteran status.

Transition & Care Management Case Manager

The case manager provides post-deployment health screenings, case management and counseling services to OEF/OIF/OND and post-9/11 Veterans and Active Duty Service Members. We can help coordinate your healthcare. The Case Manager works with the Veteran/Service Member to ensure VA benefits and services are maximized. Together, the Case Manager and Veteran/Service Member address physical, emotional, and social concerns that are associated with being a Veteran adjusting to civilian life. If you would like to arrange an appointment with a care management team member, contact: Transition & Care Management Program Manager at 202-745-8000 x 56282.

Transition & Care ManagementTransition Patient Advocate (TPA)

The TPA provides supportive services to OEF/OIF/OND and post-9/11 Veterans and Active Duty Service Members who are receiving case management services and also to Veterans new to the medical center. The TPA works to ensure the Veteran/Service Member maximizes VA benefits and services.

The Transition and Care Management Center (Front Desk numbers are 202-745-8000 x 5-5557 and x 5-5560)

TCM Fact Sheet

Active Duty and TRICARE

The Washington DC VA Medical Center is a TRICARE Provider. The VA Medical Center will work with the Department of Defense and TRICARE to treat Active Duty Military Personnel who are on medical hold, convalescent leave, or transitional leave. If you have questions, please contact your military case manager, or TRICARE at or call (877) TRICARE.

Vet Centers

If you have served in ANY combat zone, local Vet Centers can help you and your family with readjustment counseling and outreach services - for free. Their services are provided to help Veterans and their families make a successful transition from military to civilian life. To locate a Vet Center near you visit:

Employment Information for the DC Metro Area

Special Eligibility and Coordination of Care for Combat Veterans Serving in Combat Theater After 11/11/1998- Returning Servicemembers (OEF/OIF/OND)

The Post-9/11 Transition and Care Management Program offers transitional assistance, case management and outreach services to all Veterans who have served after September 11, 2001 in their transition to civilian life. For more information about the various programs available for recent returning service members, log on to the Returning Servicemembers web site.

Veterans who served in a theater of combat operations also have special eligibility for VA health care. Under the "Combat Veteran" authority VA provides cost-free health care services and nursing home care for conditions possibly related to military service and enrollment in Priority Group 6 or higher for 5 years from the date of discharge or release from active duty, unless eligible for enrollment in a higher priority group.

Combat Veterans who enroll with VA under this enhanced Combat Veteran authority will continue to be enrolled even after their enhanced eligibility period ends, although they may be shifted to Priority Group 7 or 8, depending on their income level, and required to make applicable copays. Additionally, for care not related to combat service, copays may be required depending on their financial assessment and other special eligibility factors.

NOTE: The 5-year enrollment period applicable to these Veterans begins on the discharge or separation date of the service member from active duty military service, or in the case of multiple call-ups, the most recent discharge date.


Marcus Adolphus
Transition & Care Management Case Manager
202-745-8000 Ext. 58123

Sandra Milivojevic
Transition & Care Management Case Manager
202-745-8000 Ext. 55539

Position Vacant
Transition Patient Advocate (TPA)